Frequently Asked Questions
Product
What type of instrumentation do you sell?
We maintain a significant inventory of products for immediate delivery, with access to over 17,000 products across many surgical specialties. Our major markets include Laparoscopy, Arthroscopy, Cystoscopy, Hysteroscopy, Veterinary, Surgical Instrumentation, and Disposable Products.
Can you cross reference instrumentation from another manufacturer?
Yes! Our search feature at the top of every page has the ability to cross reference instruments from other manufacturers into our equivalent offering. If you have trouble finding a match please contact a member of our Customer Service team at 1(386) 738-1202 or customerservice@surgicaldirect.com.
Where can I find IFUs?
Please contact a member of our Customer Service team at 1(386) 738-1202 or customerservice@surgicaldirect.com for Instructions for Use.
Shipping & Delivery
How long will it take for my order to ship?
Please allow for a 1-2 business day processing time once the order is received. Following this processing time, if the order is in stock it will be shipped via UPS according to selected shipping method. It is not guaranteed that the item will be shipped and processed within this timeframe. Please allow for one to eight weeks processing time for items that are out of stock at the time of purchase. Please contact your Surgical Device Specialist or a member of our Customer Service team via our website chat, or 1(386) 738-1202 or customerservice@surgicaldirect.com with any questions or concerns regarding processing times.
How will my order ship?
Our shipping service provider is UPS and we offer the following shipping options that may be selected at checkout:
● UPS Ground: Delivery within 1-5 business days, depending on location
● UPS 3 Day Select: Delivery by the end of the third business day
● UPS 2nd Day Air: Delivery by the end of the second business day
● UPS 2nd Day Air A.M.: Delivery by 8:00 a.m. on the second business day, depending on location
● UPS Next Day Air Saver: Delivery by the end of the next business day
● UPS Next Day Air A.M.: Delivery by 10:30 a.m. the next business day, depending on location
● UPS Next Day Air Early a.m.: Delivery by 8:00 a.m. the next business day, depending on location
Surgical Direct is not responsible for delayed deliveries due to unforeseen carrier delays.
What type of instrumentation do you sell?
We maintain a significant inventory of products for immediate delivery, with access to over 17,000 products across many surgical specialties. Our major markets include Laparoscopy, Arthroscopy, Cystoscopy, Hysteroscopy, Veterinary, Surgical Instrumentation, and Disposable Products.
Can you cross reference instrumentation from another manufacturer?
Yes! Our search feature at the top of every page has the ability to cross reference instruments from other manufacturers into our equivalent offering. If you have trouble finding a match please contact a member of our Customer Service team at 1(386) 738-1202 or customerservice@surgicaldirect.com.
Where can I find IFUs?
Please contact a member of our Customer Service team at 1(386) 738-1202 or customerservice@surgicaldirect.com for Instructions for Use.
Shipping & Delivery
How long will it take for my order to ship?
Please allow for a 1-2 business day processing time once the order is received. Following this processing time, if the order is in stock it will be shipped via UPS according to selected shipping method. It is not guaranteed that the item will be shipped and processed within this timeframe. Please allow for one to eight weeks processing time for items that are out of stock at the time of purchase. Please contact your Surgical Device Specialist or a member of our Customer Service team via our website chat, or 1(386) 738-1202 or customerservice@surgicaldirect.com with any questions or concerns regarding processing times.
How will my order ship?
Our shipping service provider is UPS and we offer the following shipping options that may be selected at checkout:
● UPS Ground: Delivery within 1-5 business days, depending on location
● UPS 3 Day Select: Delivery by the end of the third business day
● UPS 2nd Day Air: Delivery by the end of the second business day
● UPS 2nd Day Air A.M.: Delivery by 8:00 a.m. on the second business day, depending on location
● UPS Next Day Air Saver: Delivery by the end of the next business day
● UPS Next Day Air A.M.: Delivery by 10:30 a.m. the next business day, depending on location
● UPS Next Day Air Early a.m.: Delivery by 8:00 a.m. the next business day, depending on location
Surgical Direct is not responsible for delayed deliveries due to unforeseen carrier delays.